Privacy & Security

Privacy Policy

What information do we collect from you?

• Your name
• Your address
• Your mobile and/or fixed-line telephone number
• Your email address
• Your purchase history

The information we collect is categorised as contact details and purchase history.

Why do we collect this information?

You are one of our customers.

We will process your Personal Data under our legitimate interests, which are:

• Direct marketing of our products and services
• Customer service
• Account management
• Identifying additional products, based on their purchase history, that customers may wish to buy

and to invoice and deliver your order under the contract of sale we have entered into.

We will also process:

• Your name
• Your address

to record details of sales we have made to you, so that we can meet our legal obligations under taxation law.

We will only send you marketing emails if you have given your consent for this, or you have purchased a similar product or service from us in the past.

Where did we get your information?

Your details have been collected from you directly.

Who might we share your information with?

We will also share your Personal Data with British local and central government bodies and agencies; to the extent required by law.

Can I opt out?

Please contact us at privacy@scribblers.co.uk if you want to opt-out of our direct marketing.

If you have given your consent to receive marketing emails from us you can withdraw this by contacting us at privacy@scribblers.co.uk.

You can opt-out of our analysis of your purchase history and subsequent product recommendations at any time by letting us know at privacy@scribblers.co.uk

What do we do with your information?
We will use your Personal Data to communicate with you regarding the products and services we supply to you.

Where you have purchased a similar product or service from us, or have given your consent to receive marketing emails, we will also send you recommendations of further products or services you may be interested in buying. These recommendations will have been made through our analysis of your past purchase history.

How long do we keep hold of your information?

We will retain:

• Your name
• Your address

for up to seven years after you last purchased a product or service from us.

Your telephone numbers and email address will be retained for up to one year after we have last been in contact with you.

Our additional product recommendations will be retained for up to one month after we have produced these by analysing your past purchases.

What are your rights?

You can contact us at privacy@scribblers.co.uk and:

• Ask us to provide a copy of the Personal Data for you that we hold or process.
• Request that we make a correction to the Personal Data for you that we hold or process.
• Object to our processing of your Personal Data.

If you are unhappy with our processing of your Personal Data; or our handling of a related request you can complain to the ICO at https://ico.org.uk/concerns or contact them by telephone on 0303 123 1113.

You also have the right to take legal action if you are not satisfied with our handling of your Personal Data; or how we deal with a related request.

Is your information used for any automated decision making?

We will not process your Personal Data for the purpose of automated decision making that has a legal or similar effect on you.

Will your information be transferred overseas?

From time to time, our suppliers may store and process your data outside the European Economic Area (EEA), in the United States.

When this occurs, your Personal Data is safeguarded by our policy of using suppliers who have adopted European Union (EU) Model Clauses; or who hold a current Privacy Shield certification for their US-based operations.

What are our contact details?

This Privacy Notice is issued by Rousy Limited, trading as Scribblers.

Our principal place of business is North East Suffolk Business Centre, Pinbush Road, Lowestoft, Suffolk, NR33 7NQ

You can contact us:
• By post, using the postal address given above.
• By Telephone, on the contact number published on our website.
• By email using privacy@scribblers.co.uk